Contact the nearest GRAM distributor. Contact us, and we will provide you with their contact details.
Send the equipment to our headquarters in L’Hospitalet de Llobregat, where we have the necessary stock of components to repair your product. Repairs are completed within a maximum of 3 days. Please fill out our RMA form to process the return.
How can I purchase a GRAM scale?
GRAM Precision’s policy is to sell our products exclusively through distributors specializing in weighing solutions. These distributors can recommend the most suitable equipment for your needs.
How long is the warranty and what does it cover?
Our products come with a 1-year commercial warranty from the date of delivery from our facilities. This warranty period is established for commercial reasons, as legislation does not mandate a minimum warranty period for goods sold between companies for integration into production processes. Therefore, this warranty is not governed by Law 23/2003 on Consumer Goods Guarantees, which states:
"Consumers or users are not considered those who, without being final recipients, acquire, store, use, or consume goods or services with the purpose of integrating them into production, transformation, commercialization, or provision to third parties."
Where can I find the instruction manual for my GRAM scale?
You can find the manuals for all current equipment in the Downloads section on our website. If your equipment is discontinued and no longer available, please contact us, and we will provide you with the corresponding manual.
What should I do if my GRAM equipment only works when plugged in and no longer functions with the battery?
Most likely, the internal battery has reached the end of its lifespan. These batteries typically last around two years. Please contact your GRAM distributor to purchase a replacement battery, which you can easily install yourself.
What is the difference between a weight and mass?
Mass: This is a constant property of a physical object and remains the same regardless of location, unaffected by Earth’s gravity.
Weight: This is affected by gravity and varies depending on your location on Earth.
What does the “Tare” function mean?
The “Tare” function allows you to zero out the display after placing an object or container on the scale. This subtracts the weight of the container, enabling the scale to display only the weight of the objects added to the platform afterward.
What steps should I follow if my new RX scale shows 0.0 or an incorrect weight?
Please check the following on your RX Scale:
Ensure the 4 feet are screwed into the threads of the indicator.
Loosen the nuts on the transport screws and make sure the screws are fully recessed.
If the scale's configuration was accidentally deleted, reconfiguration and calibration are needed. Fill out the form below for instructions.
There is a flap on the underside of the scale. Your accessories, such as feet, cables or the display, are located inside this flap.
Everything should be there. However, if something is missing, please contact us for help.
Why is my new scale showing an incorrect weight?
Please ensure that the transport locks (four screws under the weighing plate) are unscrewed before the first weighing and are not in contact with the load cell (upper frame).
Otherwise, the scale will not display the correct weight.
If you have recently purchased your scale or have not used it for an extended period, please charge the battery of the display for 24 hours. This period is important for the battery to reach the necessary voltage for operation.
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